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Thomsonfly.com - Don't just travel, travel with a smile

Please take time to view the Thomsonfly FAQ's before filling in the enquiry form below. You may find the answer to your question & save time!


Please complete your name and contact details in the fields provided. If you have a booking reference number it is essential to include this when contacting us in order to process your enquiry.

Please select the nature of your enquiry and your departure airport from the list below and then complete and submit the form to us. Fields marked with an asterisk (*) are mandatory.
Enquiry
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Title
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First name
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Surname
*
Email address
*
Street address
Town or city
Postal code
Phone number
Booking confirmation
Flight number
Departure date
Destination
Your enquiry/ feedback *
 

Useful contact information

Luggage Loss Adjusters
2-4 College Road
Ardingly
West Sussex RH17 6TT

If you would prefer to contact us by email, please complete our online contact form. Our Customer Service Team will reply to your correspondence as soon as possible. Due to the large volumes received, this will normally be within 14 working days of receipt.

Lost or delayed baggage enquiry
If your enquiry relates to a current lost or damaged baggage enquiry, please contact Thomsonfly Baggage Services on +44 (0)161 489 6006.

Lost, delayed or damaged baggage
If you wish to make a claim for lost, delayed or damaged baggage please write within 7 days of your flight to:

If you wish to write to us, our address for correspondence is:
Customer Support Department
Thomsonfly.com
Columbus House
Westwood Way
Westwood Business Park
Coventry CV4 8TT

You may contact our call centre on 0870 1900 737. We do experience high volumes of calls and recommend that customers use our website for general information. If you do experience a wait, please be assured that our agents are working hard to answer your call and book your extras as quickly as possible.

The call centre opening times are:
0800 to 2200 UK Time Monday to Friday
0900 to 1900 UK Time Saturday, Sunday and Bank Holidays

Outside the UK
Contact numbers from countries outside the UK are available 08.00 – 16.30 UK time (09.00 – 17.30 European Time) local/national rates relevant to each country apply:

France (01) 7070 8136
Spain (91) 414 14 81
Italy (02) 36 00 3582
Austria 019 289 598
Ireland 012 477 723
Netherlands 0207 121 384
Portugal 214 159 122
Czech 239 00 03 31