Check-in desks open at least 2 hours before the scheduled flight departure time. Please see below for details of airport offering early check-in. We recommend that you check in as early as possible.

Please refer to your booking confirmation or ticket/travel itinerary for check in details, as these may vary according to your route and airport. You must have checked-in at your appropriate desk by the time stated on your ticket or travel itinerary. Please note that we have the right to cancel your booking and deny you boarding without a refund if you fail to meet the indicated check-in time.

Baggage

Should you exceed the baggage allowance stated on your booking confirmation, you will be liable to pay excess baggage charges. For Thomsonfly's regulations on baggage please click here.

Any baggage that you wish to take into the aircraft cabin with you will need to be seen by the check-in staff. After check in you should ensure that you are at the boarding gate at the time indicated on your boarding card, or as advised by the check-in agent. Passengers who fail to report to the boarding gate in good time for their flight will be refused travel. Any baggage that they have checked in for the flight will be located and removed from the aircraft. Please check your boarding details on the screen located in the airport, as gate numbers may sometimes change. Thomsonfly cannot be held responsible for passengers who miss their departure due to failure to check the airport departure information.

Sports equipment

If you are taking sports equipment, including golf clubs, bicycles, surfboards, or skis/snowboards, you must pre-book the carriage of these items - as space and weight restrictions mean that there is a limit to the number of these items that can be carried. There is a charge for taking such equipment, please click here for further information.

Advance passenger information

The collection of Advanced Passenger Information (API) is a requirement to/from specific countries, it involves obtaining passenger information from passports and transmitting to the applicable country prior to customers entering the country. Collecting API is a very simple process and when carried out at check-in involves passports being swiped through a special machine which collects the relevant data. Customers should not notice any difference at check-in, and contrary to recent media reports following the introduction of API on flights to Spain, delays are not anticipated.

Other countries where API is required includes Antigua & Barbuda, Barbados, Canada, Cuba, Dominica, Grenada, Guyana, Jamaica, Mexico, St Kitts & Nevis, St Lucia, St Vincent & Grenadines, Spain, Trinidad and Tobago & USA.

NB: Customers travelling to the USA are also required to provide their first nights address.

London Gatwick North "Day Before" & "Early" check-in

As 1st of May 2008 you can make the most of our day-before check-in service. If your flight leaves before noon, you can check in between midday and 10pm the day before. Flying before 8am and you can check in from midnight if you prefer. The best bit though? It won't cost you a penny. Remember, all passengers must be at the check-in desk. And if you're heading off to the USA or Mexico, for security reasons you'll need to pop back to check-in the morning of your flight to pick up your boarding cards. (Exceptions - Any Ticket on departure or customers on non Thomson Cruise Holidays will not be able to use this service)